Refund & Return Policy

We want you to love your Pure Nature Drops perfume oils. If something isn’t right, here’s how returns and refunds work.

Damaged or Incorrect Items

If your order arrives damaged, leaking, or isn’t what you ordered, contact us within 3 days of delivery with a photo of the item and we’ll arrange a free replacement or a full refund.

Change of Mind Returns

Because our perfume oils are a personal care product, we can only accept change-of-mind returns for unopened, unused items in their original packaging, within 7 days of delivery. Shipping costs for change-of-mind returns are the customer’s responsibility.

How to Request a Return or Refund

Contact us by phone or WhatsApp with your order number and the reason for your return. Once approved, refunds are processed to your original payment method (or bank transfer, for Cash on Delivery orders) within 7–10 business days.

Non-Returnable Items

Opened or used products, and items marked as final sale, cannot be returned for hygiene reasons.